FAQs
1. Where do you ship from, and how long does delivery take?
We ship from trusted warehouses located within the UK and Europe.
Delivery usually takes between 5 to 12 business days, depending on your location. You'll receive a tracking number as soon as your order is dispatched.
2. What payment methods do you accept?
We accept all major payment methods, including:
Visa, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay.
All transactions are encrypted and secure.
3. Can I return or exchange an item?
Yes, of course. We offer a 14-day return policy on all unused items in their original packaging.
To initiate a return or exchange, simply email us at support@kidzhomes.com with your order number and reason for return.
4. Are your products safe for children?
Absolutely.
We only select products made from non-toxic, BPA-free materials, and all items are reviewed to ensure they meet EU child safety standards. Your child’s well-being is always our top priority.
5. My order hasn’t arrived. What should I do?
If your order hasn’t arrived within the expected timeframe, please check your tracking information first.
Still concerned? Send us a message at support@kidzhomes.com and we’ll be happy to assist you.
6. Do I receive an invoice with my order?
Yes. Your digital invoice will be sent to your email after your purchase.
If you need a formal invoice for business or tax purposes, just reach out and we’ll provide one.
7. I have a question that’s not listed here. How can I contact you?
We’d love to help.
Feel free to email us at support@kidzhomes.com or fill out the contact form on our website. We usually reply within 24 hours.